RZD assisted 14,000 passengers with limited mobility in half a year.
The highest number of inquiries was recorded in Nizhny Novgorod (3,091), Kirov (2,437), Kazan (1,529), and Izhevsk (1,150).
Passengers are greeted by staff from the Center, who help them process travel documents, accompany them while moving around the station territory, and during boarding. If necessary, they provide a wheelchair or stretcher for lying passengers, as well as assistance with luggage. All these services are provided free of charge.
The Center operates 24/7 without days off. Requests for accompaniment can be submitted on the OJSC "Russian Railways" website in the "Mobility-friendly Passengers" section or by calling 8 (800) 775-00-00 at least 24 hours before the trip.
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RZD assisted 14,000 passengers with limited mobility in half a year.
From January to June 2025, employees of the Mobility Assistance Center of PJSC Russian Railways assisted 13,600 passengers with limited mobility at the Gorky Railway stations— a 10% increase compared to the same period last year.