Vigilant bank employees saved a client from fraudsters in Kirov

      The man persistently demanded to apply for an urgent loan. Olga Smirnova, Deputy manager, following standard security procedures, drew attention to disturbing details: the client had withdrawn all pension savings the day before, and a few days before that he had taken out a large loan from another institution, although he had never used loans before. He called the construction of a house his goal.

      Olga Smirnova and manager Ekaterina Tagel conducted a conversation with the client, explained the risks and offered to fill out a questionnaire about possible fraud. Despite the client's assurances that the actions were voluntary, the employees continued to monitor. During the next visit, the staff had new suspicions — the client was in constant tension, he received frequent calls.

      Citing technical difficulties, the employees refused to issue funds. After the client left, after coordinating with the security services, the information was passed on to the police. The suspicions were confirmed: the man really became a victim of scams. Thanks to the professionalism and perseverance of the employees of the financial institution, the client was saved from falling into debt.

      Ekaterina Tagel and Olga Smirnova received a Commendation from the Ministry of Internal Affairs for preventing crime and assisting the police. This case highlights the importance of financial sector employees' vigilance and reminds clients not to make urgent financial decisions under pressure and consult with loved ones.