Kirov residents began to complain less to Rospotrebnadzor

Kirov residents began to complain less to Rospotrebnadzor

      According to the Department of Rospotrebnadzor in the Kirov region, in the first quarter of this year, the department received 919 complaints on consumer protection issues. The appeals were received both orally and in writing. The department noted that during this period, fewer complaints were received from Kirov residents than in the same period in 2024. Then the residents of the region applied to the Rospotrebnadzor Department 1,93 times.

      Kirov residents receive the most complaints about violations of consumer rights in the field of trade: 52% of the total number of complaints. Issues related to the settlement of disputes over remote contracts (on marketplaces and online stores) remain relevant. Most often, consumer complaints are related to the return of goods of inadequate quality and the payment of funds for the return of substandard goods. They also contacted us about unjustified debiting of money for the return of goods of inadequate quality.

      In the service sector, complaints about which accounted for 48% of the total number of requests, the main volume of complaints fell on:

      household services (non-compliance with the deadline by the contractor, defects in manufactured products or work performed)

      communication services (the procedure for termination of the contract, connection of additional paid services without the consent of subscribers, the quality of communication),

      financial services (imposition / actual inclusion in contracts of additional paid services of third parties when applying for consumer loans, substitution of a deposit agreement with an investment insurance agreement),

      medical services (quality of service, obtaining a certificate for submission to tax authorities)

      transport services (violation of the term of the contract of carriage, refund of funds in case of unilateral refusal of the consumer from the trip, including including for a valid reason, information about the service provider and the conditions of travel).

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Kirov residents began to complain less to Rospotrebnadzor

Most of the complaints that residents of the Kirov region address to Rospotrebnadzor are related to the trade sector.