Accounts of Kirov residents on government services have been blocked to combat fraudsters.
On July 27, several residents of Kirov reported being unable to access their personal accounts on the State Services website. The system displayed a message about account blocking. Among those affected were also those who used an electronic signature.
Now the agency has revealed the reasons for what happened. According to the response from the Ministry of Digital Development to the inquiry of one of the affected users, the temporary access restriction was a result of an internal investigation. The territorial department of the MFC for the Primorsky district of Kirov, located on Vladimirskaya Street, came under suspicion. As part of measures to enhance protection against fraudsters, access to accounts created or confirmed at this office was temporarily suspended. Currently, the operation of this center, as stated in the document, has been halted. The editorial team of Newsler.ru attempted to call, but no one answered: "The subscriber is unavailable."
The response from the Ministry of Digital Development emphasizes that such measures are provided for in the User Agreement of the Unified System of Identification and Authentication (ESIA) and are aimed at ensuring the security of personal data.
The applicant himself, as indicated in the document, restored access to his account on July 27 at another office — the territorial department of the MFC for the Lenin district of Kirov on Kalinina Street.
In addition to explaining the reasons for the blocking, the Ministry of Digital Development highlighted issues related to the security of logging into the system. Citizens are advised to choose alternative methods of two-factor authentication in their profile settings: to use one-time codes from specialized applications or biometrics. The document also mentions that using the national messenger "MAX" is one of the legitimate ways to confirm login. In case of difficulties, users are encouraged to contact the portal's support service by phone or through online chat.
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Accounts of Kirov residents on government services have been blocked to combat fraudsters.
The agency revealed the reasons for the failure that caused a number of residents in the regional center to lose access to the portal at the end of July. It turned out that the restrictions were not a technical failure, but the result of the work of security services.